Shipping policy

Last updated: September 29, 2026

At HairLuxPro, we work to process and deliver orders as quickly as reasonably possible.

1. Order Processing

Orders are generally processed within [1–3 business days] after the order is successfully placed.

Orders are not normally processed, shipped, or delivered on weekends or public holidays.

During sales, promotions, product launches, or periods of unusually high order volume, processing may take longer.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

2. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Estimated delivery: [7–15 business days]

These are estimates rather than guaranteed delivery dates.

Delivery times may be affected by:

  • Shipping carrier delays
  • Customs processing
  • Weather
  • Public holidays
  • Incorrect or incomplete shipping information
  • High shipping volumes
  • Other circumstances outside our reasonable control

3. Shipping Charges

Shipping charges are displayed at checkout before you complete your purchase.

If free shipping is offered for a particular product, destination, or promotion, the applicable conditions will be displayed on the Website.

4. Tracking

Where tracking is available, tracking information will be sent to the email address or contact information provided with your order.

Tracking information may take some time to become active after the package has been handed to the carrier.

5. Customs, Duties and Taxes

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination and applicable law.

Where such charges are not included in the purchase price or shipping charge, the customer may be responsible for them.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be reshipped.

7. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, contact us as soon as possible at:

[YOUR CUSTOMER SUPPORT EMAIL]

Please provide your order number and, where applicable, photographs of the damaged packaging and product.

We will review the situation and work with the relevant carrier or fulfillment provider where appropriate.

8. Delivery Delays

HairLuxPro is not responsible for delivery delays caused by circumstances outside our reasonable control.

However, we will make reasonable efforts to assist customers when a delivery problem occurs.