RETURNS & WARRANTY

RETURNS & WARRANTY

Last updated: September 29, 2026

At HairLuxPro, we stand behind the quality of our products.

If your product arrives damaged, defective, or develops a qualifying fault during the applicable warranty period, contact us and we will review your claim.

1. Warranty Period

Unless a different warranty period is stated on the individual product page or invoice, HairLuxPro products are covered by a [12-month] limited warranty from the date of delivery.

The warranty applies only to the original purchaser and the original product purchased through HairLuxPro or an authorized HairLuxPro sales channel.

2. What the Warranty Covers

The warranty covers manufacturing defects and faults that occur during normal, intended use of the product.

Depending on the circumstances, an approved warranty claim may result in:

  • A replacement product

  • Replacement of a defective component

  • Repair, where reasonably available

  • A refund or other remedy where required by applicable law

The specific remedy will depend on the nature of the problem, product availability, and applicable consumer law.

3. What the Warranty Does Not Cover

The warranty does not normally cover damage caused by:

  • Accidental damage

  • Misuse or abuse

  • Improper installation or operation

  • Failure to follow the product instructions

  • Unauthorized modification or repair

  • Normal cosmetic wear and tear

  • Damage caused by external factors

  • Damage caused by improper storage

  • Loss or damage caused after delivery due to circumstances outside our control

Where a product is designed for a particular purpose or usage, the warranty applies only when the product has been used according to its intended purpose and instructions.

4. Product Hygiene

For products that come into direct contact with the body, hair, scalp, or skin, certain return or exchange restrictions may apply for hygiene and safety reasons once the product has been opened or used.

This does not remove any mandatory rights you may have concerning defective or unsafe products.

5. How to Make a Warranty Claim

Contact us at:

[support@hairluxpro.shop]

Please include:

  • Order number

  • Full name

  • Date of purchase

  • Product name

  • Description of the problem

  • Photos or video demonstrating the issue

  • Any other information reasonably required to assess the claim

We may request photographs or a short video before approving a warranty return.

6. Warranty Assessment

Once we receive your claim, we will review the information provided.

If necessary, we may ask you to return the product for inspection.

Do not return a product before receiving return instructions from HairLuxPro.

7. Approved Warranty Claims

If your claim is approved, we will determine the appropriate remedy based on the circumstances.

If a replacement is provided, the replacement will be covered for the remainder of the original warranty period unless applicable law requires otherwise.

8. Return Shipping for Warranty Claims

If the issue is confirmed to be a covered manufacturing defect, HairLuxPro will provide appropriate instructions regarding return shipping.

If the issue is determined not to be covered by the warranty, the customer may be responsible for applicable return or reshipping costs.

9. No Registration Required

Unless specifically stated otherwise on the product page, you do not need to register your product to receive warranty coverage.

Keep your order confirmation or other proof of purchase, as this may be required to verify your warranty claim.

10. Consumer Rights

This limited warranty is provided in addition to, and does not replace, any mandatory warranties or consumer protection rights available under applicable law.

Where applicable law provides stronger rights than this policy, those legal rights will apply.

 

Important

Please do not send products to our business address without receiving return instructions first. Unauthorized returns may be delayed or incorrectly processed.