REFUND POLICY

Last updated: September 29, 2026

We want you to be satisfied with your HairLuxPro purchase. If you have an issue with your order, contact us before sending anything back.

1. Return Period

You may request a return within [30 days] of the date your order was delivered, subject to the conditions below and any mandatory consumer rights applicable to your location.

2. Return Eligibility

To be eligible for a return, the product must generally:

  • Be unused or only used to the extent reasonably necessary to inspect the product
  • Be in its original condition
  • Include its original packaging where reasonably possible
  • Include all accessories and components supplied with the product
  • Not have been damaged through misuse, negligence, or improper handling

Certain products may not be eligible for return for hygiene, health, safety, or other legally recognized reasons once opened or used.

Where an exclusion applies, it will be communicated on the relevant product page where appropriate.

3. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged through misuse or improper use
  • Products altered or modified by the customer
  • Products returned without required components or accessories
  • Products that cannot legally be returned due to hygiene or safety requirements
  • Gift cards or other non-returnable products where applicable

This does not affect any consumer rights that cannot legally be excluded.

4. How to Request a Return

Before returning a product, contact:

[YOUR CUSTOMER SUPPORT EMAIL]

Include:

  • Your order number
  • Your name
  • The product you want to return
  • The reason for the return
  • Photographs or videos where relevant

Do not send products to an address obtained from an old order, shipping label, or third party.

We will provide the appropriate return instructions if your request is approved.

5. Return Shipping Costs

Unless the product is defective, damaged on arrival, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for return shipping costs.

If the product is defective, damaged, incorrect, or otherwise qualifies for a return at our expense, HairLuxPro will provide appropriate instructions regarding return shipping.

6. Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

7. Partial Refunds

A partial refund may be offered where a returned product has reduced value because of use, damage, missing components, or other circumstances permitted by applicable law.

8. Exchanges

If you received an incorrect, defective, or damaged product, contact us before returning it.

Where appropriate and subject to availability, we may offer a replacement instead of a refund.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@hairluxpro.shop.

We cannot guarantee cancellation after an order has entered processing or shipping.

Where an order has already shipped, the normal return procedure may apply.

10. Consumer Rights

Nothing in this Refund Policy is intended to limit, exclude, or replace mandatory consumer rights that apply to you under the laws of your jurisdiction.

If local law provides you with additional rights regarding defective products, cancellations, refunds, warranties, or returns, those rights remain unaffected.